THE INBOX INVASION - How Entrepreneurs Can Learn to Master their Email
Released on = June 4, 2007, 1:41 pm
Press Release Author = Evan Carmichael
Industry = Small Business
Press Release Summary = It's 9 a.m. on Monday morning. You arrive at work after a relaxing weekend with your family, refreshed and ready for the week ahead. That is, at least, until you turn on your computer. There it is, the number you have been dreading since late Friday afternoon; the number that seems to kill your week before it has even begun: 800. No, it's not the number of hits your website received, nor the number of products your company has sold. You have 800.new emails.
Press Release Body = June 4, 2007 (Toronto, CA) -- It's 9 a.m. on Monday morning. You arrive at work after a relaxing weekend with your family, refreshed and ready for the week ahead. That is, at least, until you turn on your computer. There it is, the number you have been dreading since late Friday afternoon; the number that seems to kill your week before it has even begun: 800. No, it's not the number of hits your website received, nor the number of products your company has sold. You have 800.new emails.
You begin to wonder who the brilliant mind behind this technology was. If email is supposed to be improving your productivity, how come you feel like you are falling behind before you have even gotten started?
According to entrepreneurship expert Evan Carmichael, if you feel that way, you are not alone. "For many small business owners, email is their main means of communication," he says. "But because of the sheer quantity they receive, they can get lost and feel even more burdened than they already are with the other aspects of running their own company."
The solution? Make email work for you, not against you. "As entrepreneurs, time is our most important commodity, and we can't afford to waste it," says Carmichael. "Email can definitely boost your productivity at work, but only if you, in turn, are using it productively."
The very first step to conquer the email enemy is to set aside a certain time during the day or the week to check your inbox. "There are few emails that are so important that you have to reply instantly," says Carmichael. "Schedule a time to check your email just as you would schedule a meeting. Whether it's one hour a day, or a couple hours every Monday, restricting how often you read your email will help make sure it is not taking over your work week." To that end, Carmichael also suggests closing your mail program until you plan on checking it, so that the constant arrival of new messages is not distracting.
Second, entrepreneurs should try as hard as possible to eliminate spam, making sure that the emails they do spend time checking are actually important ones that need attention. Software security firm Symantec reports that in February 2007, 80 percent of email received in the U.S. could be classified as junk. "Because they don't have big budgets or full-time tech staff, small business owners can be particularly vulnerable to spam," says Carmichael. "But, everyone has access to anti-spam programs, and should learn to use them."
Junk mail should also never be deleted, but rather used to create rules in your mail program to filter out those unwanted addresses. And, companies should make sure they have a formal written email policy. "Employees need to know when to use company email addresses and when not to," says Carmichael.
Finally, small business owners need to set an example of how to properly use email for the rest of their staff. "Always be brief," says Carmichael. "If you find you're writing a short story, then email probably isn't the way to go." Also, refuse to continue the chains of forwarded emails, and don't respond to letters that just aren't worth your time.
"Forget passing on the forward that reads 'The Top Ten Ways to Get Rich Quick,'" says Carmichael. "Focus on getting the proper systems and schedules in place, and you'll get there in your own time."
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Evan Carmichael is available for an interview. Please contact him at evan@evancarmichael.com.